返金ポリシー

Returns & Refunds Policy

We want you to be completely happy with your purchase. Because all of our items are handmade or made-to-order, our return policy is designed to be fair while protecting the time and care that goes into each piece.

Return Eligibility

You may request a return or replacement within 14 days of receiving your order if the item has a manufacturing defect.

We do not accept returns for:

  • Change of mind or customer convenience
  • Incorrect size or color selection
  • Custom or personalized orders (unless there is a manufacturing defect)

Please note that all handmade and custom items are final sale except in cases of verified manufacturing defects.

Items Damaged During Transit

If your item arrived damaged due to shipping, please follow the instructions in our Shipping Policy (under the “Damaged or Lost Shipments” section). Do not return a transit-damaged item without first contacting us.

Non-Refundable Fees

The following fees are non-refundable under any circumstances:

  • Shipping and handling fees
  • Processing fees
  • Any gift packaging charges

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We do not cover return shipping under our warranty or for any other reason.

Important: We do not accept packages sent with “pay on delivery” or “cash on delivery” services. Any such packages will be refused and returned to the sender at their expense.

How to Return an Item

To start a return, please follow these steps:

  1. Contact us first Send us a message through our website (or email) within 14 days of receiving your order. Include your order number and a clear description of the issue, along with photos if possible.
  2. Wait for return authorization We will review your request and, if approved, provide you with return shipping instructions and our warehouse address.
  3. Prepare and ship the item
    • Return the item in its original packaging whenever possible.
    • If original packaging is unavailable, pack the item securely so it is protected during transit.
    • Keep your tracking number and any shipping documentation until the return is fully processed.
  4. Ship the item Send the package using a trackable shipping method to the address we provide.
  5. Inspection & decision Once we receive the package, we will inspect it to confirm eligibility. Please allow up to 10 business days for inspection and processing (in most cases it is much faster).

Refunds & Replacements

After inspection:

  • If the return is approved due to a manufacturing defect, we will offer either a full refund (excluding non-refundable fees) or a replacement, at our discretion.
  • Approved refunds will be issued to your original payment method.
  • Refunds are typically processed within 5–7 business days after approval (though it may take longer depending on your payment provider or bank).

If your return is not approved, we will explain the reason and, where possible, offer alternative solutions.

Questions?

We’re here to help. If you have any questions about returns, refunds, or the condition of your order, please don’t hesitate to reach out. The fastest way is to send us a message through our contact form or reply to your order confirmation email.

We appreciate your understanding that, as a small maker of handmade and custom items, we have limited capacity to accept returns outside of genuine defects. Thank you for supporting our work!