配送ポリシー

Shipping Policy

Thank you for shopping with us! We’re committed to getting your order to you quickly, safely, and with care. Below you’ll find everything you need to know about our shipping process.

Shipping Schedule & Same-Day Dispatch

We ship 7 days a week (Monday through Sunday).

  • Monday – Friday: Orders placed before 2:00 PM Japan Standard Time (JST) are shipped the same day.

  • Saturday & Sunday: Orders placed before 7:00 AM JST are shipped the same day.

Orders placed after the daily cut-off times will be processed and shipped on the next shipping day.

Shipping Partner & Delivery Areas

We partner with Yamato Transport (TA-Q-BIN / Kuroneko Yamato), Japan’s most trusted delivery service, for reliable door-to-door delivery.

We ship to all 47 prefectures in Japan, including remote islands and rural areas. Delivery to more distant regions (such as Hokkaido or Okinawa) may take slightly longer.

Estimated Delivery Times

Estimated delivery dates are calculated by Yamato Transport and shown at checkout based on your shipping address.

Typical delivery times after shipping:

  • Most areas in Japan: 1–2 days

  • Remote regions (Hokkaido, Okinawa, etc.): 2–3 days

These are estimates only. Actual delivery times can vary due to weather, traffic, peak seasons, or other factors beyond our control. We are not responsible for delays that occur during transit or due to circumstances outside our reasonable control.

Shipping Costs

Shipping fees are calculated automatically at checkout based on the size, weight, and destination of your order using Yamato Transport’s standard pricing categories. The exact amount will be clearly displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can track your package in real time on the official Yamato Transport website or through the tracking link in your order email.

Damaged or Lost Shipments

We take great care when packing your order. In the unlikely event your package is damaged during transit, Yamato Transport’s compensation/insurance program will cover the cost of the goods.

To help us resolve any issue quickly and smoothly:

  • Report the damage to us or Yamato Transport as soon as you notice it (ideally within 14 days of receipt).

  • Keep the original packaging and all contents exactly as received.

  • Take clear photos of the damage and the packaging.

  • Cooperate fully with Yamato’s claims process, which may include providing documentation or allowing an inspection.

Please note: Failure to report damage promptly or to cooperate with the insurance or delivery company may disqualify you from coverage.

For lost packages, please contact our customer support team with your order number and tracking details. We will work with Yamato Transport to locate the package or assist with a claim.

Gift Packaging

Gift wrapping and special packaging are available upon request. There is an additional charge depending on the type and size of the gift packaging you choose.

You can request gift packing by adding a note to your order at checkout or by contacting our customer service team. We’ll confirm the exact fee and options with you.

International Shipping

We currently ship only within Japan. International shipping is not yet available through our website.

If you are located outside Japan and would like to place an order, please send us a message through our contact form or email. We’ll be happy to discuss available options and provide a custom quote.

Important Notes

  • We are not responsible for delivery delays, losses, or issues caused by factors outside our control (including severe weather, natural disasters, traffic conditions, carrier operational issues, or major holiday periods).

  • Please double-check that your shipping address is complete and accurate before placing your order. We cannot be held responsible for packages sent to incorrect or incomplete addresses.

  • During peak holiday seasons (Golden Week, Obon, year-end/New Year, etc.), please allow a little extra time for delivery.

If you have any questions about shipping, tracking, or your order, our customer support team is here to help. Just reach out via the contact form or email — we usually reply within 1 business day.

Thank you again for choosing us. We look forward to delivering your order soon!